Website Accessibility Statement

1. Our commitment

We want as many people as possible to use this website. Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA and to improve the site when testing or feedback identifies a barrier.

2. What you should be able to do

• zoom text without content becoming unusable;
• navigate core pages using a keyboard;
• use headings, landmarks and descriptive links;
• read meaningful alternative text for important images;
• use the site with common screen readers; and
• access the site on phones, tablets and desktop screens.

3. Known limitations

Some content is supplied by third parties and may not fully meet the same standard, including:

• the Ticketsolve booking journey;
• maps, weather, donation and social-sharing tools;
• embedded forms, videos and presentation viewers; and
• some historic PDFs, production pages and archive material.

We do not control the underlying code of these services, but we raise material problems with suppliers, provide accessible contact routes and seek an alternative where reasonably possible.

4. Ask for help or another format

If information or a service is inaccessible, contact the Box Office at boxoffice@pavtheatre.com or 01493 662832. Tell us the page or content you need and the format that would help. We will respond as soon as reasonably possible.

5. Visiting the Pavilion

This statement covers the website. Information about step-free access, seating, essential companions and visiting the venue is available on our accessibility and inclusivity page. Contact the Box Office before booking if you would like help choosing suitable seats or arranging an adjustment.

6. Feedback, testing and review

Report a digital accessibility problem to admin@pavtheatre.com. Include the page address, what you were trying to do, the device or assistive technology used and the problem encountered if you can.

We review this statement at least annually and after significant site changes. Complaints can be made through our complaints policy.